What's normal

All our products are handmade, so it's perfectly normal for you to experience slight changes from one product to another:

• Our mannequin heads also have white hair, which is completely normal. They come from women in India who give their hair to Chiva. These women have white hair just like us, which is why you will certainly see some on our styling heads.
• As our products are made by hand, the faces of our styling heads sometimes have a few small marks that can easily be removed with soap or nail varnish remover!
• Sometimes you'll see little white flakes on the scalp of your styling head, but don't worry, these are just little specks of glue.
• Occasionally, the hair on your mannequin head may be slightly sticky, in which case we've put too much conditioner on the hair. Don't hesitate to wash your mannequin head once to remove the excess product.
• The hair on your mannequin heads may gradually fall out over time, which is completely normal.

What's not normal?

It may happen that the head has visible problems when you unpack it (implantation, deformation...), send us an email on amandine@exalto-professionnel.fr accompanied by photos so that we can advise you as best we can.
Do not use your product (application of products, colour, hairspray, haircut, etc.) if you wish to return it.

Steps to take:

• Apply shampoo and conditioner after each use
• Brush your head gently with a suitable brush from the scalp to the ends.
• Before colouring or bleaching your mannequin head, test a strand of hair to check that the technique used is suitable for the hair
• Apply a heat protector before using heating appliances on your hair

What not to do:

• Do not attempt to bleach a mannequin head of hair above a tone height of 8
• Do not attempt to bleach a mannequin head with yak hair or synthetics
• Do not use heaters (straighteners, etc.) at more than 200 degrees.
• Avoid bleaching or colouring your hair for buns, as this can damage the hair more quickly
• Do not brush your head intensively, as this may cause the hair to pull out
• Do not use colouring or bleaching techniques that are too strong (too long exposure time, too strong oxidants, etc.), which would not be suitable for salon clients. The hair on our heads is natural and human, so it should be treated in the same way as a salon client.
• Never leave styling products (hairspray, etc.) on your head for several days.